help needed

[alexus]

Hello

One of my customers send me following output


-------------------------------------------------------------------------
-------------------------------------------

Searching for XXXXXXXXXX.com A record at d.root-servers.net Got
referral to H.GTLD-SERVERS.NET. [took 40 ms]
Searching for XXXXXXXXXX.com A record at H.GTLD-SERVERS.NET. Got
referral to ns1.alexus.org. [took 121 ms]
[Had to look up A record for ns1.alexus.org.; assume 200ms]
Searching for XXXXXXXXXX.com A record at ns1.alexus.org. Reports an answer.

Record is:



Domain
Type
Class
TTL
Answer

XXXXXXXXXX.com.
A
IN
86400
XXX.XXX.XX.XX

XXXXXXXXXX.com.
NS
IN
86400
ns2.alexus.org.

XXXXXXXXXX.com.
NS
IN
86400
ns1.alexus.org.

ns1.alexus.org.
A
IN
86400
64.237.55.82

ns2.alexus.org.
A
IN
86400
66.230.158.168




Looking up at ns1.alexus.org.... [Had to look up A record for
ns1.alexus.org; assume +200ms]...Reports 1 A record(s). 246ms.
Looking up at ns2.alexus.org.... [Had to look up A record for
ns2.alexus.org; assume +200ms]...Reports 1 A record(s). 238ms.


Average of all 2 nameservers: 242ms (plus 361ms overhead).

Score: F

Took off 8 points for having no glue at a parent server [adds 2 extra
packets to lookup].
Took off 6 points for having no glue for ns1.alexus.org [adds 2 extra
packets to lookup].
Took off 6 points for having no glue for ns2.alexus.org [adds 2 extra
packets to lookup].
Took off 10 points since ns2.alexus.org is an open DNS server (if
abused, your DNS may be inaccessible, and over usage could result in
slowdowns).
Took off 20 points for >200ms average response time.

-------------------------------------------------------------------------
----------------------------------------------------------------


yet when I ping server myself I got

Last login: Wed Jun 11 18:29:06 on console
mb:~ alexus$ ping ns1.alexus.org
PING ns1.alexus.org (64.237.55.82): 56 data bytes
64 bytes from 64.237.55.82: icmp_seq=0 ttl=56 time=14.138 ms
64 bytes from 64.237.55.82: icmp_seq=1 ttl=56 time=16.267 ms
64 bytes from 64.237.55.82: icmp_seq=2 ttl=56 time=17.359 ms
64 bytes from 64.237.55.82: icmp_seq=3 ttl=56 time=21.031 ms
^C
--- ns1.alexus.org ping statistics ---
4 packets transmitted, 4 packets received, 0% packet loss
round-trip min/avg/max/stddev = 14.138/17.199/21.031/2.497 ms
mb:~ alexus$ ping ns2.alexus.org
PING ns2.alexus.org (66.230.158.168): 56 data bytes
64 bytes from 66.230.158.168: icmp_seq=0 ttl=55 time=13.224 ms
64 bytes from 66.230.158.168: icmp_seq=1 ttl=55 time=14.331 ms
64 bytes from 66.230.158.168: icmp_seq=2 ttl=55 time=16.636 ms
64 bytes from 66.230.158.168: icmp_seq=3 ttl=55 time=17.087 ms
^C
--- ns2.alexus.org ping statistics ---
4 packets transmitted, 4 packets received, 0% packet loss
round-trip min/avg/max/stddev = 13.224/15.320/17.087/1.599 ms
mb:~ alexus$

thats from my *home* based cable connection and from remote UNIX box I get

alexus at jot ~ 505$ ping ns1.alexus.org
PING ns1.alexus.org (64.237.55.82): 56 data bytes
64 bytes from 64.237.55.82: icmp_seq=0 ttl=52 time=1.769 ms
64 bytes from 64.237.55.82: icmp_seq=1 ttl=52 time=2.275 ms
64 bytes from 64.237.55.82: icmp_seq=2 ttl=52 time=1.586 ms
64 bytes from 64.237.55.82: icmp_seq=3 ttl=52 time=1.666 ms
^C
--- ns1.alexus.org ping statistics ---
4 packets transmitted, 4 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 1.586/1.824/2.275/0.268 ms
alexus at jot ~ 506$


but whatever, what can I do to make them happy?  I didn't get this

Took off 8 points for having no glue at a parent server [adds 2 extra
packets to lookup].
Took off 6 points for having no glue for ns1.alexus.org [adds 2 extra
packets to lookup].
Took off 6 points for having no glue for ns2.alexus.org [adds 2 extra
packets to lookup].
Took off 10 points since ns2.alexus.org is an open DNS server (if
abused, your DNS may be inaccessible, and over usage could result in
slowdowns).
Took off 20 points for >200ms average response time.


whats glue at parent server? i know ns1.alexus.org is registred name server
i dont understand what they meant by open DNS server....



someone please help me



-- 
http://alexus.org/