Domain Not Resolving
foobaryou at gmail.com
Mon Nov 20 22:32:59 UTC 2017
Resolution of our registered domain, archaxis.net, is not resolving . .
.cannot be found. This has worked for past months until 3 NOV 2017, when
it started failing. Additionally, the email server, Sendmail, has stopped
receiving email, and cannot send mail to a DNS-aware MTA such as
sbcglobal.net, Comcast.com, AOL, et al. We run BIND version 9.10.2 on
Again, I emphasize that this configuration has been working since modified
Thr Aug 6 2015 following conversion to AT&T U-verse, and has not changed
since Jan 12 2017 when added an SPF TXT RR for archaxis.net.
The zone file is configured as follows:
@ IN SOA archaxis.net. rtwingfield.archaxis.net. (
2017012501 ; Serial number
3h ; Refresh
1h ; Retry
3w ; Expire
1h ) ; Negative caching TTL
@ IN A 126.96.36.199
localhost IN A 127.0.0.1
@ IN NS ns1.archaxis.net.
@ IN NS ns2.archaxis.net.
IN MX 20 alpha.archaxis.net.
IN MX 30 bravo.archaxis.net.
; Machine Names
@ IN A 188.8.131.52
ns1 IN A 184.108.40.206
ns2 IN A 220.127.116.11
alpha IN A 18.104.22.168
bravo IN A 22.214.171.124
IN TXT "v=spf1 a include:_
IN TXT "v=spf1 mx include:archaxis.net
Our ISP, AT&T U-verse, insists that apparently our registrar,
eNamco/Dotster (whatever) changed or dropped something a few weeks ago and
we need to request the registrar to add a "glue" record, i.e., an "A"
record (I assume), in association with our two designated name servers, ns1
and ns2.archaxis.net. I assume that this would be something like "@ IN A
126.96.36.199" where the @ symbol is shorthand for "$ORIGIN archaxis.net.",
i.e., substituted as "archaxis.net."
AT&T’s ProvDNS experts response to my complaint is "You should contact
support for your domain registrar, http://www.eNameCo.com/ and tell them
[they]need to add a glue record for your two name servers with the IP
address. It looks like some type of change was made at that level a few
weeks ago and it messed things up (has nothing to do with us)." In other
words, AT&T is blaming the fault on the registrar . . .having changed
After several calls and a lengthy o/l chat with Dotster/eNamco, finally
someone entered a Support Ticket for the addition of a “glue” record and
this was reported as completed 11/18/2017 at 10:31 PM EST. Well, the
problem persists . . .still failing.
After reporting this continuing unsatisfactory fail to AT&T, they have yet
again responded "As was stated, it shows that we are correctly delegating
the records. The issue still persists that your nameservers A records are
not resolving. That is wholly outside our control or access. PTR requests
will continue to fail as the ns1.archaxis.net and ns2.archaxis.net are not
responding to requests."
I am at my wit’s end. This was working – why did it just stop? Who is to
blame? Can any of you list members see any thing wrong with the previously
included zone file?
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