Top 5 VoIP Decision Guides
TEC - Executive Guides
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Top 5 VoIP Decision Guides
Make the right decision on VoIP for your business
SMB Phone Systems Buyer's Guide
If you are a small to medium business (SMB) looking to purchase a
business phone system, you've no doubt discovered that buying one is
not easy. You must quickly identify your specific needs before you
contact vendors and compare phone system options. To make an informed
decision about which phone system is right for your company, you
should understand four crucial aspects, from product requirements
to cost considerations.
Phone Systems Market Primer
Despite a voice communication system's critical role in an enterprise,
many people aren't aware of the myriad available options and recent
developments in the voice communication market. This primer provides
insight into this market for potential buyers, decision makers and
other stakeholders. It covers key aspects of business phone systems
that you should understand before you decide to purchase.
Hosted VoIP Buyers Guide
If you're looking for ways to trim costs at your business, you might
want to consider opting for a hosted voice over Internet protocol
(VoIP), or virtual private branch exchange (PBX) phone system. In
a hosted setup, the system is provided and managed by an outside
service. Learn how hosted services can give your small business
the veneer of a big company with a sophisticated and comprehensive
SMB Phone Systems Product Requirements Worksheet
Using this worksheet from Focus Research, you can evaluate your
business phone system feature requirements in relation to how well
vendors meet them. Score how well vendors perform the categories
you've identified by filling in your ratings in the columns to the
right, using a scale of one to five, with five being best. If the
feature isn't important to your particular needs, simply leave the
Best Phone Systems for a Successful Call Center
The phone system in your call center should help you achieve some
very specific objectives, such as: increasing revenue opportunities,
reducing costs, maximizing productivity, and improving customer
satisfaction. This paper reviews seven leading call center phone
systems in order to help phone system buyers make the right
purchasing decisions on phone system features, reliability,
scalability, and cost effectiveness.
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