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<td><img width="800"
src="http://riosue.com/ec/tachsolution/images/banner_practical.png"
height="200" /></td>
</tr>
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<table border="0" width="100%" cellpadding="15" cellspacing="2">
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<td height="30" align="center"><strong><font size="3" color="#0000ff"
face="Helvetica, Geneva, Arial, SunSans-Regular, sans-serif"><a
name="Event_Details" id="Event_Details"></a></font></strong><font size="3"
color="#0000ff" face="Helvetica, Geneva, Arial, SunSans-Regular,
sans-serif"><span class="newhead">Event Details</span></font></td>
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<h5 class="center"><font size="2" face="Trebuchet MS, Geneva, Arial,
Helvetica, SunSans-Regular, sans-serif" class="value">Date & Venue<br
/></font></h5>
<span class="content1">22 & 23 July, 2009</span><span
class="content1"></span><br /><span class="content1">JW Marriott Hotel,<br
/>Kuala Lumpu</span>r <br /></td>
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<br />
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<h5 class="center2"><font size="2" face="Trebuchet MS, Geneva, Arial,
Helvetica, SunSans-Regular, sans-serif" class="value">Course
Fees</font></h5>
<p class="content1"><strong><strong>RM 1399 per delegate</strong><br
/>(Registered before 25 June 2009)</strong></p>
<p class="content1"><strong>RM 1499 per delegate</strong><br />(Normal
fee)</p>
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<p><font size="2" face="Trebuchet MS, Geneva, Arial, Helvetica,
SunSans-Regular, sans-serif" class="value"><strong>Bonus</strong><br
/></font><span class="center2"><img width="32"
src="http://riosue.com/ec/tachsolution/images/bonus.gif" height="34"
/><font size="2" face="Trebuchet MS, Geneva, Arial, Helvetica,
SunSans-Regular, sans-serif" class="center2"><u><br /></u></font><span
class="content1"><strong>Group Registration</strong><br />3 or more at 5%
off <br />5 or more at 7% off<br />8 or more at 10% off </span></span></p>
<p><span class="content1">(TACH Solution <strong>Certificate of
Completion</strong> will be<br />awarded to participants successfully
completing the<br />course)</span></p>
</td>
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<br />
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cellspacing="2">
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<td>
<p align="center" class="head"><span class="value"><strong>HRDF SBL <br
/>Scheme Claimable</strong></span></p>
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</td>
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<br />
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<td align="center"><a
href="http://sendnow.com.my/emailmarketer/link.php?M=140118&N=93&L=62&F=H"><img
border="0" width="176"
src="http://riosue.com/ec/tachsolution/images/rgster2.png" height="56"
/></a></td>
</tr>
</tbody>
</table>
<br />
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<td bgcolor="#ffcc33" align="center" class="head2">The Quality
Expert</td>
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</tbody>
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class="line2">
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<table border="0" align="center" width="160" cellpadding="0"
cellspacing="0">
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<td><img width="160"
src="http://riosue.com/ec/tachsolution/images/yktang.jpg" height="228"
/></td>
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</tbody>
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<tr>
<td align="center"><strong class="head1">Mr. YK TANG</strong></td>
</tr>
</tbody>
</table>
<br />
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<tr>
<td align="center"><span class="style1">Mr TANG Yew Kit (YK Tang) is the
Chief Quality Trainer and consultant in the process and productivity
improvement, focusing in development and implementation of quality
management, productivity system, supply chain management and integration of
process-people engineering. Prior to his consultation work, Mr. YK TANG has
served in numerous industries ranging from electronics, mechanical
engineering, packaging and beverages in the South East Asia region, and had
involved directly in...(<a
href="http://sendnow.com.my/emailmarketer/link.php?M=140118&N=93&L=63&F=H">more</a>)</span></td>
</tr>
</tbody>
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</td>
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<br /><a href="#"></a>
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<td align="center"><a
href="http://sendnow.com.my/emailmarketer/link.php?M=140118&N=93&L=64&F=H"><img
border="0" width="160"
src="http://riosue.com/ec/tachsolution/images/download2.png" height="59"
/></a><a
href="http://sendnow.com.my/emailmarketer/link.php?M=140118&N=93&L=47&F=H"></a></td>
</tr>
</tbody>
</table>
<br />
<table border="0" width="100%" cellpadding="5" cellspacing="0">
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<tr>
<td bgcolor="#ffffcc" align="center" class="head">Learning Approach</td>
</tr>
</tbody>
</table>
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<td bgcolor="#ffffff" align="left">
<p class="style1">Case studies, small group exercises, small group
discussions, consultative sessions, software demonstrations</p>
</td>
</tr>
</tbody>
</table>
<br />
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<td bgcolor="#ffffcc" align="center" class="head">Balanced Practical /
Theory</td>
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<td bgcolor="#ffffff" align="left">
<p class="style1">40% of expert inputs + 60% of practical facilitation
group exercises to increase the effectiveness of hands-on experience</p>
</td>
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<br />
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<td bgcolor="#ffffcc" align="center" class="head">Solution-Oriented</td>
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</tbody>
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<p class="style1">Based on hands-on experience from trainer, participants
will be able to implement concepts</p>
</td>
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<br />
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<tr>
<td bgcolor="#ffffcc" align="center" class="head">ON-SITE COURSES SAVE
TIME AND MONEY</td>
</tr>
</tbody>
</table>
<table border="0" width="100%" cellpadding="5" cellspacing="2">
<tbody>
<tr>
<td bgcolor="#ffffff" align="left">
<p class="style1">TACH Solution can offer many of our courses, including
this as your in-house program:</p>
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<td><img width="8" src="http://www.riosue.com/amts/image/new_button.png"
height="8" /></td>
<td><span class="style1">At a location of your choice</span></td>
</tr>
<tr>
<td><img width="8" src="http://www.riosue.com/amts/image/new_button.png"
height="8" /></td>
<td><span class="style1">At your convenience</span></td>
</tr>
<tr>
<td><img width="8" src="http://www.riosue.com/amts/image/new_button.png"
height="8" /></td>
<td><span class="style1">At reduced per-person cost</span></td>
</tr>
<tr>
<td><img width="8" src="http://www.riosue.com/amts/image/new_button.png"
height="8" /></td>
<td><span class="style1">Tailored to your needs</span></td>
</tr>
</tbody>
</table>
<p class="style1">To inquire about courses that we can bring to your site,
including optimal group size and costs, please drop us an email at: <a
href="mailto:training@riosue.com">training@riosue.com</a><br /><br />Or
call us at +603 7954 8288</p>
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</td>
<td bgcolor="#ffffff" width="580" valign="top">
<table border="0" width="100%" cellpadding="0" cellspacing="0" id="flow"
class="line">
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<td height="30">
<p class="newhead">Why Cost of Quality Analysis is important to any
organization?</p>
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<td class="content_table">
<p class="content_copy">Quality processes cannot be justified simply
because "everyone else is doing them" - but return on quality (ROQ) has
dramatic impacts as companies mature. Research shows that the costs of poor
quality can range from 15%-40% of business costs (e.g., rework, returns or
complaints, reduced service levels, lost revenue). Most businesses do not
know what their quality costs are because they do not keep reliable
statistics. Finding and correcting mistakes consumes inordinately large
portion resources. Typically, the cost to eliminate a failure in the
customer phase is five times greater than it is at the development or
manufacturing phase. Effective quality management decreases production
costs because the sooner an error is found and corrected, the less costly
it will be.</p>
</td>
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<p> </p>
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class="line">
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<td class="newhead">Who Should Attend</td>
</tr>
</tbody>
</table>
<br />
<p class="content_copy">Quality, Production, Operations Managers,
Executives, Engineers and Supervisors who wish to improve on the quality,
productivity and costing in their process line.</p>
<p> </p>
<table border="0" width="100%" cellpadding="5" cellspacing="0"
class="line">
<tbody>
<tr>
<td height="30">
<p class="newhead">Discover the secrets on how to reduce operations cost
by:</p>
</td>
</tr>
</tbody>
</table>
<br />
<table border="0" width="100%" cellpadding="2" cellspacing="0">
<tbody>
<tr>
<td bgcolor="#ffffff" width="15" valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td bgcolor="#ffffff" align="left" valign="baseline"
class="content_copy">Understand the concept of Total Cost of Quality</td>
</tr>
<tr>
<td bgcolor="#ffffff" width="15" valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td bgcolor="#ffffff" align="left" valign="baseline"
class="content_copy">Learn to balance cost of prevention and cost of
failures</td>
</tr>
<tr>
<td bgcolor="#ffffff" width="15" valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td bgcolor="#ffffff" align="left" valign="baseline"
class="content_copy">Appreciate the Return on Quality (ROQ) and Return on
Investment (ROI)</td>
</tr>
<tr>
<td bgcolor="#ffffff" width="15" valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td bgcolor="#ffffff" align="left" valign="baseline"
class="content_copy">Develop a strategic Cost of Quality to reduce cost in
operations</td>
</tr>
<tr>
<td bgcolor="#ffffff" width="15" valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td bgcolor="#ffffff" align="left" valign="baseline"
class="content_copy">Analyze the cause of poor cost of quality (direct and
indirect)</td>
</tr>
<tr>
<td bgcolor="#ffffff" width="15" valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td bgcolor="#ffffff" align="left" valign="baseline"
class="content_copy">Implement actions to improve overall cost of quality
for better profitability</td>
</tr>
</tbody>
</table>
<p> </p>
<table border="0" width="100%" cellpadding="0" cellspacing="0"
class="line">
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<tr>
<td height="30">
<p align="left" class="newhead">Practical Cost of Quality— Workshop
Outline</p>
</td>
</tr>
</tbody>
</table>
<br />
<table border="0" width="100%" cellpadding="2" cellspacing="0">
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<td height="30" colspan="3">
<p class="head1"><strong>Practical Cost of Quality Profile</strong></p>
</td>
</tr>
<tr>
<td width="15" valign="baseline"> </td>
<td width="10" valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td width="416" class="content_copy">What is Cost of Quality?</td>
</tr>
<tr>
<td width="15" valign="baseline"> </td>
<td width="10" valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td width="416" class="content_copy">Cost of Quality Responsibilities and
Impact – Management, Stakeholders, Customers and Employees</td>
</tr>
<tr>
<td width="15" valign="baseline"> </td>
<td width="10" valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td width="416" class="content_copy">Benefits of COQ studies</td>
</tr>
</tbody>
</table>
<br />
<table border="0" width="100%" cellpadding="2" cellspacing="0">
<tbody>
<tr>
<td height="30" colspan="3">
<p class="head1"><strong></strong>Process Improvement in Reducing
Cost</p>
</td>
</tr>
<tr>
<td width="15" valign="baseline"> </td>
<td width="10" valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td width="416" class="content_copy">Understand process flow with SIPOC
model</td>
</tr>
<tr>
<td width="15" valign="baseline"> </td>
<td width="10" valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td width="416" class="content_copy">Satisfying your Internal and External
Customers</td>
</tr>
<tr>
<td width="15" valign="baseline"> </td>
<td width="10" valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td width="416" class="content_copy">9 Fundamental Factors Affecting
Quality</td>
</tr>
<tr>
<td valign="baseline"> </td>
<td valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td class="content_copy">Leveraging cost reduction with suppliers through
COQ studies</td>
</tr>
</tbody>
</table>
<br />
<table border="0" width="100%" cellpadding="2" cellspacing="0">
<tbody>
<tr>
<td height="30" colspan="3">
<p class="head1"><strong></strong>Cost of Quality Model (PAF)</p>
</td>
</tr>
<tr>
<td width="15" valign="baseline"> </td>
<td width="10" valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td width="416" class="content_copy">Prevention Costs Reduction
Strategies</td>
</tr>
<tr>
<td width="15" valign="baseline"> </td>
<td width="10" valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td width="416" class="content_copy">Appraisal Costs Reduction
Strategies</td>
</tr>
<tr>
<td width="15" valign="baseline"> </td>
<td width="10" valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td width="416" class="content_copy">Internal Failure Costs Reduction
Strategies</td>
</tr>
<tr>
<td valign="baseline"> </td>
<td valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td class="content_copy">External Failure Costs Reduction Strategies</td>
</tr>
<tr>
<td valign="baseline"> </td>
<td valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td class="content_copy">What to measures and how</td>
</tr>
<tr>
<td valign="baseline"> </td>
<td valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td class="content_copy">The tangible, intangible and hidden cost in
operations</td>
</tr>
</tbody>
</table>
<br />
<table border="0" width="100%" cellpadding="2" cellspacing="0">
<tbody>
<tr>
<td height="30" colspan="3">
<p class="head1"><strong></strong>Practical Case Study from various
industries on how to setup their COQ studies</p>
</td>
</tr>
<tr>
<td width="15" valign="baseline"> </td>
<td width="10" valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td width="416" class="content_copy">Sharing of templates from various
industries</td>
</tr>
<tr>
<td width="15" valign="baseline"> </td>
<td width="10" valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td width="416" class="content_copy">Sharing of success stories</td>
</tr>
</tbody>
</table>
<br />
<table border="0" width="100%" cellpadding="2" cellspacing="0">
<tbody>
<tr>
<td height="30" colspan="3">
<p class="head1"><strong></strong>Understand the Economic Model of Cost of
Quality</p>
</td>
</tr>
<tr>
<td width="15" valign="baseline"> </td>
<td width="10" valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td width="416" class="content_copy">Improving Zone of Improvement
Projects</td>
</tr>
<tr>
<td width="15" valign="baseline"> </td>
<td width="10" valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td width="416" class="content_copy">Improving Zone of High
Appraisal/Prevention Costs</td>
</tr>
<tr>
<td width="15" valign="baseline"> </td>
<td width="10" valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td width="416" class="content_copy">Balancing all in Zone of indifference
/ neutral zone</td>
</tr>
</tbody>
</table>
<br />
<table border="0" width="100%" cellpadding="2" cellspacing="0">
<tbody>
<tr>
<td height="30" colspan="3">
<p class="head1"><strong></strong>Setting up a practical COQ System in
your organization</p>
</td>
</tr>
<tr>
<td width="15" valign="baseline"> </td>
<td width="10" valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td width="416" class="content_copy">Preparation</td>
</tr>
<tr>
<td width="15" valign="baseline"> </td>
<td width="10" valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td width="416" class="content_copy">Management Commitment and Team
Development</td>
</tr>
<tr>
<td width="15" valign="baseline"> </td>
<td width="10" valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td width="416" class="content_copy">Identifying Cost of Non-Conformance
Items</td>
</tr>
<tr>
<td valign="baseline"> </td>
<td valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td class="content_copy">Identifying Total Opportunity Costs</td>
</tr>
<tr>
<td valign="baseline"> </td>
<td valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td class="content_copy">Identifying the source of data</td>
</tr>
<tr>
<td valign="baseline"> </td>
<td valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td class="content_copy">Collect Cost of Quality Data</td>
</tr>
<tr>
<td valign="baseline"> </td>
<td valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td class="content_copy">Developing Status Reporting</td>
</tr>
<tr>
<td valign="baseline"> </td>
<td valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td class="content_copy">Analyzing Cost of Quality Data</td>
</tr>
<tr>
<td valign="baseline"> </td>
<td valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td class="content_copy">Trend Analysis and Variance Analysis for Action
Prioritization</td>
</tr>
<tr>
<td valign="baseline"> </td>
<td valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td class="content_copy">Improving Quality and Reducing Costs</td>
</tr>
<tr>
<td valign="baseline"> </td>
<td valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td class="content_copy">Communicate COQ Performance</td>
</tr>
<tr>
<td valign="baseline"> </td>
<td valign="baseline"><img width="8"
src="http://www.riosue.com/amts/image/new_button.png" height="8" /></td>
<td class="content_copy">Continuous Improvement and Monitoring
Performance</td>
</tr>
</tbody>
</table>
<p> </p>
<table border="0" align="center" width="100" cellpadding="15"
class="line">
<tbody>
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</table>
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<table border="0" width="100%">
<tbody>
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