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</head><body><p style="text-align: center"><span style="color: #339966"><strong> Wishing our Muslim friends a Selamat Hari Raya & Happy Holidays to all.</strong></span></p>
<p><span style="font-family: Arial"><span lang="EN-US">Discover how leveraging on Cost Factors, Process Improvements, Customer Satisfaction & Employee Development can lead to Corporate Profitability through this 3 days dynamic program by Regal Solutions (Asia) Sdn Bhd...</span></span></p>
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<p class="MsoNoSpacing" style="margin: 0cm 0cm 0pt"><span style="font-size: medium"><span style="color: #008080"><strong><span lang="EN-US">Understanding & Setting Departmental Specific</span></strong></span></span></p>
<p class="MsoNoSpacing" style="margin: 0cm 0cm 0pt"><span style="color: #008080"><strong><span style="font-size: large"><span lang="EN-US">Key Performance Indicators (KPIs) & </span></span></strong></span></p>
<p class="MsoNoSpacing" style="margin: 0cm 0cm 0pt"><span style="color: #008080"><strong><span style="font-size: large"><span lang="EN-US">The Balanced Scorecard (BSC)</span></span></strong></span></p>
<p class="MsoNoSpacing" style="margin: 0cm 0cm 0pt"><span style="font-size: small"><span style="font-family: Arial"><span style="color: #993300"><strong><span lang="EN-US">Using Simple Excel Templates to derive Practical and Useful KPIs designed by Regal international Trainer, Dr Harman</span></strong></span></span></span></p>
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<p class="MsoNoSpacing" style="text-align: center; margin: 0cm 0cm 0pt"> <strong><span lang="EN-US"><font size="3" face="Cambria">Parkroyal Hotel Kuala Lumpur, Malaysia: 18-20 Oct 2010, 9am-5pm</font></span></strong></p>
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<p class="MsoNoSpacing" style="margin: 0cm 0cm 0pt"><span style="font-size: small"><span style="font-family: Arial"><strong><span lang="EN-US">Some of the Topics That Will Be Covered...</span></strong></span></span></p>
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<p class="MsoNoSpacing" style="margin: 0cm 0cm 0pt"><span lang="EN-US">- Building on the Corporate Blueprint</span></p>
<p class="MsoNoSpacing" style="margin: 0cm 0cm 0pt"><span lang="EN-US">- Why the need to measure</span></p>
<p class="MsoNoSpacing" style="margin: 0cm 0cm 0pt"><span lang="EN-US">- Performance role of individuals within the organization</span></p>
<p class="MsoNoSpacing" style="margin: 0cm 0cm 0pt"><span lang="EN-US">- The Area of Improvement (AOI), What adds Value</span></p>
<p class="MsoNoSpacing" style="margin: 0cm 0cm 0pt"><span lang="EN-US">- Difference between I, PI, and KPI</span></p>
<p class="MsoNoSpacing" style="margin: 0cm 0cm 0pt"><span lang="EN-US">- Criteria to choose a KPI, 7 Rules</span></p>
<p class="MsoNoSpacing" style="margin: 0cm 0cm 0pt"><span lang="EN-US">- How to measure: Sample KPIs</span></p>
<p class="MsoNoSpacing" style="margin: 0cm 0cm 0pt"><span lang="EN-US">- Harman’s Z8 Model</span></p>
<p class="MsoNoSpacing" style="margin: 0cm 0cm 0pt"><span lang="EN-US">- SMART Objectives & the KPI Pyramid</span></p>
<p class="MsoNoSpacing" style="margin: 0cm 0cm 0pt"><span lang="EN-US">- The Objective alignment using The OOC Theme</span></p>
<p class="MsoNoSpacing" style="margin: 0cm 0cm 0pt"><span lang="EN-US">- Linking JD, Performance and Compensation </span></p>
<p class="MsoNoSpacing" style="margin: 0cm 0cm 0pt"><span lang="EN-US">- How to know what improvements are required</span></p>
<p class="MsoNoSpacing" style="margin: 0cm 0cm 0pt"><span lang="EN-US">- Types of Balanced ScoreCards</span></p>
<p class="MsoNoSpacing" style="margin: 0cm 0cm 0pt"><span lang="EN-US">- Sources of information for BSC</span></p>
<p class="MsoNoSpacing" style="margin: 0cm 0cm 0pt"><span lang="EN-US">- The link between KPIs and BSC</span></p>
<p class="MsoNoSpacing" style="margin: 0cm 0cm 0pt"><span lang="EN-US">- How to use BSC</span></p>
<p class="MsoNoSpacing" style="margin: 0cm 0cm 0pt"><span lang="EN-US">- What is a Dynamic BSC</span></p>
<p class="MsoNoSpacing" style="margin: 0cm 0cm 0pt"><span lang="EN-US">- Case Study on companies that have implemented BSC</span></p>
<p class="MsoNoSpacing" style="margin: 0cm 0cm 0pt"><span lang="EN-US">- How to use Excel to create KPIs and simple BSC</span></p>
<p class="MsoNoSpacing" style="margin: 0cm 0cm 0pt"><span lang="EN-US">- Step by step approach to setting corporate BSC</span></p>
<p class="MsoNoSpacing" style="margin: 0cm 0cm 0pt"><span lang="EN-US">- The role of Corporate Strategies</span><span style="font-size: small"><span style="font-family: Arial"><span lang="EN-US"> </span></span></span></p>
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<div><span style="font-size: small"><span style="font-family: Arial"><span style="color: #ff6600"><strong><span lang="EN-US"><span lang="EN-US">Fees after Early Bird & Group Discount: RM2288 per pax</span></span></strong></span></span></span></div>
<div><span style="color: #800080"><span style="font-size: small"><span style="font-family: Arial"><strong><span lang="EN-US"><span lang="EN-US">Also Available as: Inhouse Program</span></span></strong></span></span></span></div>
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<p><span style="font-size: small"><span style="font-family: Arial"><span style="color: #ff6600"><strong><span lang="EN-US"><span lang="EN-US">For full details of the program call (+603-6207 1568) or send an email to Ms Chris at </span></span></strong></span></span></span><span style="font-size: x-small"><span style="font-family: Arial"><span style="font-size: small"><span lang="EN-US"><span style="color: #ff6600"><a href="javascript:location.href='mailto:'+String.fromCharCode(99,104,114,105,115,64,114,101,103,97,108,115,111,108,117,116,105,111,110,115,46,110,101,116)+'?subject=More%20details%20on%20KPI%20Oct%202010%20Program'"><font color="#ff6600"><span lang="EN-US"><strong>chris@regalsolutions.net</strong></span><strong><span lang="EN-US"> </span></strong></font></a></span> </span></span></span></span></p>
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<div><span style="font-size: small"><span style="font-family: Arial"><span style="color: #ff6600"><strong><span lang="EN-US">To learn more about us or to Register online, visit us at </span></strong></span></span></span><span lang="EN-US"><a href="http://www.regalsolutions.net/"><span style="font-size: small"><span style="font-family: Arial"><span style="color: #ff6600"><strong>www.regalsolutions.net</strong></span></span></span></a></span></div>
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<div><span style="font-size: x-small"> </span></div>
<div><span style="font-size: x-small"><span lang="EN-US">Regal Solutions (Asia) Sdn. Bhd.</span></span></div>
<div><span style="font-size: x-small"><q><span lang="EN-US">M-3-19 Plaza Damas,</span></q></span></div>
<div><span style="font-size: x-small"><q><span lang="EN-US">Sri Hartamas</span></q><span lang="EN-US">, 50480,</span></span></div>
<div><span style="font-size: x-small"><span lang="EN-US">Kuala Lumpur, Malaysia</span></span></div>
<div><span style="font-size: x-small"><span lang="EN-US">Tel: +(603) 6207 1568</span></span></div>
<div><span style="font-size: x-small"><span lang="EN-US">Fax: +(603) 6207 1638</span></span></div>
<div><span style="font-size: x-small"><span lang="EN-US">Mobile/SMS: +(6012) 360 8896</span> <span lang="EN-US"> </span></span></div>
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