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</head><body><p style="text-align: center"> <a name="_MailOriginal"><b><span style="color: #1f497d; font-size: 10pt">1. New Manager New Leader</span></b></a><sup><span style="color: #1f497d; font-size: 10pt">TM </span><b><span style="font-size: 10pt"> <span style="font-size: medium"><span style="color: #984806">27-29 April</span></span></span></b></sup></p>
<div align="center"><b><span style="color: #1f497d; font-size: 10pt">2. Driving Performance Through Performance Management </span><span style="font-size: medium"><b><span style="color: #984806">10-11 May</span></b></span></b></div>
<div align="center"><i><span style="font-size: 8.5pt">From qualified Learning Facilitators with well researched materials and impactful methodologies</span></i></div>
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<div style="text-align: center; background: #1f497d" align="center"><b><span style="color: white; font-size: 20pt"><span style="z-index: 251655168">New Manager, New Leader </span><b><sup><span style="color: white; font-size: 16pt">TM</span></sup></b></span></b></div>
<div style="text-align: center; background: #1f497d" align="center"><b><span style="color: white; font-size: 20pt">A New Leadership Development Series</span></b></div>
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<div> <b><i><span style="font-size: 14pt; text-shadow: auto"> Do organizations need managers or leaders, or both?</span></i></b></div>
<div><span style="font-size: 8.5pt"> </span><b><span style="color: #984806; font-size: 14pt">27-29 April 2011 -– Armada Hotel, PJ</span></b></div>
<div><span style="font-size: 8.5pt">How important are managers to organizations? How important are leaders? What are the differences between the both? In today’s</span></div>
<div><span style="font-size: 8.5pt">dynamic environment, organizations need both strong leadership and strong management for optimal effectiveness. Leaders are</span></div>
<div><span style="font-size: 8.5pt">needed to challenge the status quo, to create visions of the future, and to inspire organizational members to want to achieve those visions.</span></div>
<div> </div>
<div><b><span style="color: #17365d">Course Content</span></b></div>
<div><b><u><span>DAY 1</span></u></b></div>
<div><b><span style="font-size: 8.5pt">Module 1 - Introduction to Managerial Roles, Functions and Skills </span></b></div>
<div style="text-align: justify; text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>1.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">Managerial Roles (Henry Mintzberg)</span></span></div>
<div style="text-align: justify; text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>2.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">Managerial Functions (Henry Fayol)</span></span></div>
<div style="text-align: justify; text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>3.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">Managerial Skills (Robert L. Katz)</span></span></div>
<div><b><span style="font-size: 8.5pt">Module 2 – Managers vs Leaders</span></b></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>1.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">Differences between managers & leaders</span></span></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>2.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">Challenges and rewards of being a manager</span></span></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>3.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">Managing the transition to Supervisor / Team Leader / Manager</span></span></div>
<div style="text-align: justify; text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>4.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">Understanding your profiles</span></span></div>
<div style="text-align: justify; text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>5.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">Gaps and S.W.O.T. analysis</span></span></div>
<div><b><span style="font-size: 8.5pt">Module 3 – Leading Skills</span></b></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 8.5pt">1.</span><span style="font-size: 7pt"> </span><span style="font-size: 8.5pt">Different types of Leadership</span></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 8.5pt">2.</span><span style="font-size: 7pt"> </span><span style="font-size: 8.5pt">Different types of Motivational Theories and Needs</span></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 8.5pt">3.</span><span style="font-size: 7pt"> </span><span style="font-size: 8.5pt">Leadership Competencies</span></div>
<div> </div>
<div><b><u><span>DAY 2</span></u></b></div>
<div><b><span style="font-size: 8.5pt">Module 4 – Planning Skills </span></b></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>1.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">Decision Making Process</span></span></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>2.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">Management by Objectives – Planning for Performance</span></span></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>3.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">Planning tools & techniques</span></span></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>4.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">How to Make a Plan That Works</span></span></div>
<div><b><span style="font-size: 8.5pt">Module 5 – Organizing Skills </span></b></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>1.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">Purpose of organizing</span></span></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>2.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">Organizational authority and communication</span></span></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>3.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">Effective organizing – delegation, resource allocation, time management & establishment of responsibilities.</span></span></div>
<div><b><span style="font-size: 8.5pt">Module 6 – Managing & Leading Teams</span></b></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>1.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">The Five Dysfunctions of a Team</span></span></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>2.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">The Trust Model</span></span></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>3.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">Accentuate The Positive</span></span></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>4.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">Redirect The Energy</span></span></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>5.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">Team Profiles</span></span></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>6.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">Team Communication</span></span></div>
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<div><b><u><span>DAY 3</span></u></b></div>
<div><b><span style="font-size: 8.5pt">Module 7 – Controlling Skills</span></b></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>1.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">The Control Process</span></span></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>2.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">The Control System</span></span></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>3.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">The Control Tools</span></span></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>4.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">Managing Performance</span></span></div>
<div><b><span style="font-size: 8.5pt">Module 8 – Managing Change, Managing Generation Y</span></b></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>1.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">Impact of Changes on Manager’s Job</span></span></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>2.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">Managing Generation Y</span></span></div>
<div><b><span style="font-size: 8.5pt">Module 9 – Presentation & Conclusion</span></b></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>1.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">Learning Assessment</span></span></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>2.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">Group Presentation</span></span></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>3.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">Review of learning</span></span></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>4.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">Action plans & Goal settings</span></span></div>
<div style="text-indent: -18pt; margin: 0cm 0cm 0pt 36pt"><span style="font-size: 8.5pt"><span>5.<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-size: 8.5pt">Summary & Conclusion</span></span></div>
<div><b> </b></div>
<div><b> </b></div>
<div><b><span style="color: #17365d">Methodology</span></b></div>
<div style="text-align: justify; text-indent: -18pt"><b><span>1.</span><b><span style="font-size: 7pt"> </span><b><span>Knowledge enrichment</span></b></b></b></div>
<div style="text-align: justify; text-indent: -18pt"><i><span style="font-size: 8.5pt">a.</span><i><span style="font-size: 7pt"> </span><i><span style="font-size: 8.5pt">Tested & latest researched theories and models</span></i></i></i></div>
<div style="text-align: justify; text-indent: -18pt"><i><span style="font-size: 8.5pt">b.</span><i><span style="font-size: 7pt"> </span><i><span style="font-size: 8.5pt">Survey, facts and statistics from various world renowned publishers such as Harvard Business Review, </span></i></i></i></div>
<div><i><span style="font-size: 8.5pt">Human Resource Development International, ASTD and so forth.</span></i></div>
<div style="text-align: justify; text-indent: -18pt"><b><span>2.</span><b><span style="font-size: 7pt"> </span><b><span>Leadership-Assessments</span></b></b></b></div>
<div style="text-align: justify; text-indent: -18pt"><i><span style="font-size: 8.5pt">a.</span><i><span style="font-size: 7pt"> </span><i><span style="font-size: 8.5pt">Assessment on personal managerial and leaderships styles</span></i></i></i></div>
<div style="text-align: justify; text-indent: -18pt"><i><span style="font-size: 8.5pt">b.</span><i><span style="font-size: 7pt"> </span><i><span style="font-size: 8.5pt">Assessment on gaps, competencies and area of improvements</span></i></i></i></div>
<div style="text-align: justify; text-indent: -18pt"><b><span>3.</span><b><span style="font-size: 7pt"> </span><b><span>Work Application</span></b></b></b></div>
<div style="text-align: justify; text-indent: -18pt"><i><span style="font-size: 8.5pt">a.</span><i><span style="font-size: 7pt"> </span><i><span style="font-size: 8.5pt">Exercises of application of learning into real life work challenges</span></i></i></i></div>
<div style="text-align: justify; text-indent: -18pt"><i><span style="font-size: 8.5pt">b.</span><i><span style="font-size: 7pt"> </span><i><span style="font-size: 8.5pt">Group discussion with peers’ feedback and facilitators’ moderation</span></i></i></i></div>
<div style="text-align: justify; text-indent: -18pt"><b><span>4.</span><b><span style="font-size: 7pt"> </span><b><span>Real-life case studies</span></b></b></b></div>
<div style="text-align: justify; text-indent: -18pt"><i><span style="font-size: 8.5pt">a.</span><i><span style="font-size: 7pt"> </span><i><span style="font-size: 8.5pt">Real case studies of corporate leaders to enhance understanding</span></i></i></i></div>
<div style="text-align: justify; text-indent: -18pt"><i><span style="font-size: 8.5pt">b.</span><i><span style="font-size: 7pt"> </span><i><span style="font-size: 8.5pt">Video learning</span></i></i></i></div>
<div style="text-align: justify; text-indent: -18pt"><b><span>5.</span><b><span style="font-size: 7pt"> </span><b><span>Toolkits</span></b></b></b></div>
<div style="text-align: justify; text-indent: -18pt"><i><span style="font-size: 8.5pt">a.</span><i><span style="font-size: 7pt"> </span><i><span style="font-size: 8.5pt">Easy to use toolkits for work application</span></i></i></i></div>
<div style="text-align: justify; text-indent: -18pt"><i><span style="font-size: 8.5pt">b.</span><i><span style="font-size: 7pt"> </span><i><span style="font-size: 8.5pt">Free assessments, templates and guides for personal reference and application</span></i></i></i></div>
<div style="text-align: justify; text-indent: -18pt"><i><span style="font-size: 8.5pt">c.</span><i><span style="font-size: 7pt"> </span><i><span style="font-size: 8.5pt">Action plan</span></i></i></i></div>
<div><b> </b></div>
<div><b><i><span style="color: #984806; font-size: 8.5pt">For those new managers, team leaders and newly promoted with at least 1 or more subordinated reporting to them.</span></i></b></div>
<div><b> </b></div>
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<div style="text-align: center; background: #1f497d" align="center"><b><span style="color: white; font-size: 20pt"><span style="z-index: 251656192">Driving Performance Through </span></span></b></div>
<div style="text-align: center; background: #1f497d" align="center"><b><span style="color: white; font-size: 20pt">Performance Management</span></b></div>
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<div><b> </b></div>
<div><b><i><span style="color: #984806; font-size: 14pt; text-shadow: auto"> </span><span style="color: #984806; font-size: 8.5pt"> </span><b><span style="color: #984806; font-size: 14pt">10-11 May 2011 – Armada Hotel, PJ</span></b></i></b></div>
<div><b> </b></div>
<div style="text-align: justify; line-height: 14pt"><b><span style="letter-spacing: 1pt; font-size: 13pt">What is Performance Measurement?</span></b></div>
<div><span style="font-size: 8.5pt">Performance management is an ongoing process undertaken in partnership between an employee and the manager</span></div>
<div><span style="font-size: 8.5pt">to establish clear expectations and understanding of the task. A cooperative effort between the manager and the employee</span></div>
<div><span style="font-size: 8.5pt">is essential to improve productivity, staff moral and motivation so that it contributes towards the organizational goals.</span></div>
<div><span style="font-size: 8.5pt">Performance management is a means of preventing poor performance, and working together to improve performance</span></div>
<div><span style="font-size: 8.5pt">by way of ongoing, two-way communication between the performance manager and staff member.</span></div>
<div><b> </b></div>
<div style="text-align: justify; line-height: 14pt"><b><i><span style="letter-spacing: 1pt">In this workshop you will</span></i></b></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 8.5pt">v Recognize the difference between performance management and performance measurement</span></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 8.5pt">v Recognize the role of leadership in performance management</span></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 8.5pt">v List a minimum of 3 challenges managers face in performance management</span></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 8.5pt">v List the components of a performance management system</span></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 8.5pt">v Name 3 approaches to evaluating performance</span></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 8.5pt">v Demonstrate the interpersonal skills needed for performance management</span></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 8.5pt">v Name the 4 new functions of the modern manager</span></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 8.5pt">v Explain the importance of coaching in performance management</span></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 8.5pt">v Realize the importance of motivating employees in performance management<span style="color: white"> m</span></span></div>
<div> </div>
<div><b><span style="color: #17365d">Course Content</span></b></div>
<div><b><u><span style="font-size: 8.5pt">An overview of Performance Management</span></u></b></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 10pt">v </span><span style="font-size: 8.5pt">What is Performance Management & The Performance Management Cycle</span></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 10pt">v </span><span style="font-size: 8.5pt">The pay-off for using Performance Management</span></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 10pt">v </span><span style="font-size: 8.5pt">Elements of & Competencies for Performance Management</span></div>
<div> </div>
<div><b><u><span style="font-size: 8.5pt">The Challenges of Performance Management</span></u></b></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 10pt">v </span><span style="font-size: 8.5pt">Why people avoid performance management</span></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 10pt">v </span><span style="font-size: 8.5pt">Performance Management criteria that works and when does it won’t work</span></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 10pt">v </span><span style="font-size: 8.5pt">Establishing the Manager’s and employee’s roles in performance Management</span></div>
<div> </div>
<div><b><u><span style="font-size: 8.5pt">Performance Management as a System</span></u></b></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 10pt">v </span><span style="font-size: 8.5pt">Definition of a system & components of a performance management system</span></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 10pt">v </span><span style="font-size: 8.5pt">Performance management and the “Big Picture”</span></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 10pt">v </span><span style="font-size: 8.5pt">Line of Sight principle</span></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 10pt">v </span><span style="font-size: 8.5pt">Establishing objectives and Key Result Areas process</span></div>
<div> </div>
<div><b><u><span style="font-size: 8.5pt">The Performance Appraisal</span></u></b></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 10pt">v </span><span style="font-size: 8.5pt">Planning for the appraisal & the appraisal process</span></div>
<div style="text-align: justify; line-height: 11.25pt; text-indent: -18pt"><span style="font-size: 10pt">v </span><span style="font-size: 8.5pt">Common appraisal mistakes</span></div>
<div style="text-align: justify; line-height: 11.25pt; text-indent: -18pt"><span style="font-size: 10pt">v </span><span style="font-size: 8.5pt">Managing the differences, disagreement and difficult issues</span></div>
<div><b><u><span style="font-size: 8.5pt">What Managers are Suppose to Do</span></u></b></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 10pt">v </span><span style="font-size: 8.5pt">Managing the Risk Factors in Performance Management</span></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 10pt">v </span><span style="font-size: 8.5pt">Monitoring employee performance & Building employee accountability</span></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 10pt">v </span><span style="font-size: 8.5pt">Way forward - Building the development plan & Coaching for development</span></div>
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<div><b><u><span style="font-size: 8.5pt">Taking the Right Action</span></u></b></div>
<div style="text-align: justify; text-indent: -18pt"><span style="font-size: 10pt">v </span><span style="font-size: 8.5pt">Develop Action Learning strategies to transfer your new awareness of Performance Management skills to apply at the workplace</span></div>
<div style="text-align: justify; line-height: 11.25pt; text-indent: -18pt"><span style="color: #1f497d; font-size: 10pt">v </span><span style="font-size: 8.5pt">Practice sessions to continuously embed and apply the skills learnt during the 2 day session</span></div>
<div><b><i><span style="color: #984806; font-size: 8.5pt">For experienced managers and middle management who are leading a department or division.</span></i></b></div>
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<div><b><i><span style="color: #244061">Lead Learning Facilitator</span></i></b></div>
<div><b><i><span style="font-size: 8.5pt">David Anthony</span></i></b></div>
<div><span style="font-size: 8.5pt">MBA in HRM, AUS</span></div>
<div><span style="font-size: 8.5pt">Accredited Trainer with Worldwide Centre for Organisational Development</span></div>
<div><span style="font-size: 8.5pt">Certified Trainer – Institute for Leadership and Management, UK</span></div>
<div><span style="font-size: 8.5pt">Accredited Trainer for Situational Leadership, Ken Blanchard Inc</span></div>
<div><span style="font-size: 8.5pt">Accredited Trainer for Dale Carnegie</span></div>
<div><span style="font-size: 8.5pt">Accredited Assessor for MBTI</span></div>
<div><span style="font-size: 8.5pt">Certified NLP Practitioner</span></div>
<div><span style="font-size: 8.5pt">David Anthony has more than twenty years working experience in the financial services industry, telecommunications, business process outsourcing and consulting industry. </span></div>
<div><span style="font-size: 8.5pt">He has headed various departments and branches covering key areas such as frontline operations and branch operations focusing on customer service, sales and operational </span></div>
<div><span style="font-size: 8.5pt">efficiency. His last working stint was with <b>HSBC Global Resourcing where he was the Vice President and Head of Learning and Development for Malaysia</b>. David has also </span></div>
<div><span style="font-size: 8.5pt">facilitated many leadership, managerial and supervisory training programs for different levels of employees and managerial staff in different organizations in Malaysia, Philippines </span></div>
<div><span style="font-size: 8.5pt">and India. As the Head of Learning and Development for the Malaysian operations, he is both knowledgeable and experienced in the workings of Talent Development and </span></div>
<div><span style="font-size: 10pt">Human Performance Improvement Technology.</span></div>
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<div><b><i><span style="color: #244061">Learning Co-Facilitator</span></i></b></div>
<div><b><i><span style="font-size: 8.5pt"> Theophilus Wong</span></i></b></div>
<div><span style="font-size: 8.5pt">PhD in Management (pursuing), GSM UPM</span></div>
<div><span style="font-size: 8.5pt">Certificate in HR Transformation & Organisational Development, USA</span></div>
<div><span style="font-size: 8.5pt">Member of American Society of Training & Development</span></div>
<div><span style="font-size: 8.5pt">Member of Society of Human Resource Management, USA</span></div>
<div><span style="font-size: 8.5pt">Member of American Psychological Association</span></div>
<div><span style="font-size: 8.5pt">Certified Strong Interest Inventory, MBTI Trust Inc, USA</span></div>
<div><span style="font-size: 8.5pt">Certified Behavioural & Career Consultant, IML USA</span></div>
<div><span style="font-size: 8.5pt">Certified PSMB Trainer </span></div>
<div><span style="font-size: 8.5pt">A multi-talented and gifted person, Theophilus rose quickly from fresh graduate to executive within a year in a local public listed company. </span></div>
<div><span style="font-size: 8.5pt">Before he founded Fish Camp Learning, he was formerly a senior manager with an Australian based consulting firm. He has facilitated training programs for HSBC, </span></div>
<div><span style="font-size: 8.5pt">Nestle, Royal Bank of Scotland, Johnson Control, Pioneer Technology, Shell, BP, HP, Lafarge, Sunrise, SP Setia, Exact Software, Friesland Foods, JTI, BAT, Honda Malaysia, </span></div>
<div><span style="font-size: 8.5pt">Hitachi, Perodua, Mercer Consulting, Miller Insurance, MCA, Experian, TM, Pacnet, NuSkin and several more. </span></div>
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<div style="text-align: center; margin: 0cm 0cm 10pt; background: #17365d" align="center"><b><i><span style="color: white; font-size: 12pt">Enquiries & Registration</span></i></b></div>
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<div><span style="font-size: 8.5pt"> <b>Company </b>: <b><span style="color: #7030a0">Fish Camp Learning Sdn Bhd</span></b> in collaboration with Centrilinc Sdn Bhd</span></div>
<div><b><span style="font-size: 8.5pt"> Contact </span><span style="font-size: 8.5pt">: 03-2116 9797, or 012-3188 898 (David) or 012-2045400 (Theo) </span></b></div>
<div><b><span style="font-size: 8.5pt"> Fax </span><span style="font-size: 8.5pt"> : 03 – 2116 5999</span></b></div>
<div><b><span style="font-size: 8.5pt"> Email </span><span style="font-size: 8.5pt">: </span><a href="mailto:david.ann@fishcamp.com.my"><span style="color: blue; font-size: 8.5pt">david.ann@fishcamp.com.my</span></a><span style="font-size: 8.5pt">; </span><a href="mailto:theo.wong@fishcamp.com.my"><span style="color: blue; font-size: 8.5pt">theo.wong@fishcamp.com.my</span></a></b></div>
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