<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body style="overflow-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;">Hello M Anon,<div><br></div><div>If you would like to email me privately with your order number, I will be happy to get your money refunded for Kea Premium. I searched for an order associated with this email and did not find one.</div><div><br></div><div>The Premium package incluces the DDNS Tuning, Flexible ID, Forensic Logging and Host Commands hooks. It is explained on the web site (<a href="https://www.isc.org/kea/#premium">https://www.isc.org/kea/#premium</a>), in the documentation (<a href="https://downloads.isc.org/isc/kea/2.7.6/doc/html/arm/hooks.html#available-hook-libraries">https://downloads.isc.org/isc/kea/2.7.6/doc/html/arm/hooks.html#available-hook-libraries</a>) and also where you purchase premium (<a href="https://transactions.sendowl.com/packages/835064/3093C4AC/view">https://transactions.sendowl.com/packages/835064/3093C4AC/view</a>), but I understand it is still confusing. </div><div><br></div><div>We have two staff who return phone calls and emails to info@ and from people who fill out the form on our website. Unfortunately, the bulk of these emails and voicemails are spam. It is possible that if you didn’t get a response, your message (if it came from another gmail address) appeared to be another spam. I have checked our database and we haven’t received a message via the website from the address you are using here. I will let our sales team know that their voicemail box is full.</div><div><br></div><div>Regards,</div><div><br></div><div>Vicky Risk</div><div>Product Manager</div><div><div><br><blockquote type="cite"><div>On Feb 6, 2025, at 10:18 PM, M Anon <afn24805@gmail.com> wrote:</div><br class="Apple-interchange-newline"><div><div dir="ltr"><div>Hi,</div><div><br></div><div>Just wondering if anyone else here paid for a subscription? I've submitted a quote request through their web form ~2 weeks ago but haven't heard back. As I was getting delayed, I decided to purchase the Premium bundle (that didn't come with support) but that turned out to be a mistake as that didn't give me access to the hooks I wanted. Gave them a call multiple times but kept getting the auto attendant and trying to leave a message fails because their voice mailbox is full. Sent an inquiry to their sales email but no response as well.</div><div><br></div><div>If they can't answer a sales inquiry, it makes me wonder about their response to support (which I would need to pay for apparently to get the hooks I need).</div><div><br></div><div>I figured people here would be most likely to be the ones with subscriptions. Is it worth it?</div><div><br></div><div>M</div></div>
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